ABSS Solutions (ASI) in response to the evolution of the Modern Workplace and the COVID-19 Pandemic which has forced organizations to embrace and address the need for resources to work and collaborate remotely.
COLLABORATION SERVICES
CONSULTING
ASI provides Consulting Services serves as the foundation for the design of Microsoft Teams environments that support customer current requirements and emerging requirements as they are embraced.
Read MoreDESIGN, IMPLEMENTATION AND OPERATIONS
ASI provides Microsoft Teams environments allow customers to leverage the Chat, Meet, Call and Collaborate features to increase the efficiency of mission execution activities.
Read MoreTRAINING
ASI in support of customer Microsoft Teams environments provides Technology Adoption training. Training provided consists of “Brown“ Bag lunch sessions delivered via in person and virtual formats.
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ASI COLLABORATION SERVICES POWERED BY MICROSOFT TEAMS
• ASI provided Collaboration Services allow organization resources to Collaborate, Meet, Chat and Call from their virtual location via one consolidated platform.
• Microsoft Teams was selected as the engine to Power ASI’s Collaboration Services due to its ability to support the requirement for remote (geographically dispersed) resources i.e., employees, students, organization members to communicate and collaborate effectively.
• ASI’s Collaboration Services delivers; Consulting, Design, Implementation, Operations and Training to its customers
CONSULTING SERVICES
ASI conducts Requirements Analysis and Assessments of customer environments to understand customer requirements and utilization of legacy technologies to generate productivity and collaboration requirements that can be realized through the implantation of Microsoft Teams.
DESIGN, IMPLEMENTATION AND OPERATION SERVICES
ASI provided Microsoft Teams environments are designed with a focus on Security (Secure Access) and interface with Cloud (AWS and Azure) provisioned Applications and Data.
ASI provided Microsoft Teams solutions support enterprise environments comprised of users located at Headquarters, geographically dispersed Regional and Small Office / Home Office (SOHO) locations.
ASI Operates and Maintains customers Microsoft Teams environments by providing 24×7 Monitoring to address, conduct analysis and resolve user experienced issues when they arise. As required implements modifications, updates, enhancements and deploy new features as needed.
TRANSITIONING
ASI transitions customers to Microsoft Teams based on their requirement to adopt a solution that supports the Modern Workplace, addresses the COVID-19 Pandemic and is FedRamp compliant.
LEVERAGING FEATURES OF MICROSOFT TEAMS
ASI provides Microsoft Teams environments allow customers to leverage the Chat, Meet, Call and Collaborate features to increase the efficiency of mission execution activities.
Chat
Instant Communication (Messaging)
Meet
With Anyone, At Anytime, Anywhere
Call
Auto Attendant for receipt and routing of calls, Audio-Conferencing (Dial In Access) for all meetings, Ability to record and playback meetings and Cloud based Voicemail (Accessible Anywhere at Anytime)
Collaborate
Utilization of features (File Sharing, Automated Workflow) that enhances organizations ability to coordinate execution of mission requirements
DESIGN, IMPLEMENTATION AND OPERATION SERVICES
ASI assists customers with adoption and implementation of Microsoft Teams advanced features in response to the need to maintain functionality provided by third party solutions as they are retired (designated as End-of-life cycle support) and mission requirements dictate the need to maintain the functionality provided by them. ASI implements Microsoft Teams advanced features for customers as mission requirements dictate the need for additional functionality.
Advanced features for customers as mission requirements dictate the need for additional functionality.
Streams and Live Event (Video Hosting/ Production) to support enterprise communication of policies and procedures; capture, recording and replay of meetings and events, real-time broadcast of events and distribution of status notifications in time of emergency
APPLICATION INTEGRATION
To support development of customized Microsoft Teams Client interfaces that provide menu driven one click access to industry standard applications. Access to organization specific applications via API interfaces that not only allow direct access but support the development of workflow automation and routing to implement review and approval processes.
BUSINESS VOICE (TELEPHONY) SUPPORT
To assist customers with migration from legacy PBX and third party VOIP systems. Phased transition approach leverages the Direct Routing to utilize existing telecommunications providers by directly connecting their Session Initiation Protocol (SIP) trunks to Microsoft Teams. Post migration implementation of Call Queues that contain customer greetings, play music for customers while on hold and the ability to setup shared (department identified) voicemail.
COLLABORATION
TRAINING SERVICES
ASI in support of customer Microsoft Teams environments provides Technology Adoption training. Training provided consists of (“Brown “Bag lunch sessions delivered via in person and virtual formats. As part of ongoing customer support ASI provides customized formal training (classroom delivery in person and virtual), Self Help (User Guides) in hardcopy and web accessible formats that address the most common user experienced Microsoft Teams and FAQ’s that can be accessed via the organization intranet and address the most common features users would like to utilize within Microsoft Teams
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